Delivery and returns

Last updated: 20 October 2026

Delivery

Delivery method, cost and estimated lead time are stated on your quote. Delivery to the Middle East and Europe may involve customs clearance, and any duties or import taxes are shown on the quote where known. Please inspect goods on arrival and tell us about visible damage or shortages within 3 working days.

Returns

Goods that are faulty, damaged in transit or not as quoted can be returned. Contact us at info@nextsf.ae with your order reference before sending anything back. Items ordered specially for you, and software licences that have been activated, can generally only be returned where faulty. Food, herbal and wellness products cannot be returned once opened or unsealed, unless faulty or not as described.

Refunds

Where a return is accepted we will refund the price paid, or replace the item if you prefer, using the original payment method once the goods are received and checked.

Warranty claims

Manufacturer warranties apply. We will coordinate repair or replacement with the manufacturer on your behalf.